Question 1

Shipping information

Accepted Answer

At Under The Bough, our goal is to fulfill your order with attention to detail, as quickly as we can. Please allow 1-3 business days for processing. Once your order has shipped, we will send you an email confirmation and provide a tracking number. 
 
Shipments are handled by DHL Express.

Question 2

Free shipping and duties paid on orders over $175

Accepted Answer

We offer free shipping and duties paid on all orders over $175 worldwide.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we offer worldwide shipping! 
 
All international sales are final and not eligible for returns or refunds unless the product(s) arrive damaged.

Question 4

What's your return policy?

Accepted Answer

All sales are final unless product(s) arrive damaged. If damaged, please email us within 48 hours after you receive your order.

If you have any questions, or want to start a return, please email us at info@underthebough.com

Question 5

Can I exchange my order?

Accepted Answer

Unfortunately, we are unable to offer exchanges at this time.

Question 6

What if I received a wrong or defective product?

Accepted Answer

If you receive an item that's defective, damaged, or incorrect, we'd be happy to send you a replacement or issue a refund—please contact us within 48 hours of delivery at info@underthebough.com and send us a picture of your claim. 
 
Please note: because Under The Bough merchandise is handcrafted, there will be variations in color, texture and finish, as well as slight irregularities. These are not considered flaws or defects, rather, these differences are inherent and part of our item’s beauty and uniqueness.

UNDER THE BOUGH

Living & Decor

Kitchen & Dining

SHIPPING, RETURNS & EXCHANGES

Shipping information

Free shipping and duties paid on orders over $175

Do you ship internationally?

What's your return policy?

Can I exchange my order?

What if I received a wrong or defective product?

UNDER THE BOUGH

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SHOP

INFORMATION

FOR PROFESSIONALS